Refund and Returns Policy

Thanks for shopping at The Cake Decorating Supply Shop.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 14 calendar days to notify us of an intention to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We need to receive the item 14 days from acknowledgement of the return.

Your item must be in the original packaging.

Your item needs to have the order number or proof of purchase to be eligible of a refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within 3-5 days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.